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Warranty and Returns

DJ City Warranty & Returns

  • Product & Service Pricing

    At DJ City we aim to have the best available pricing for our customers. In order to be competitive in the industry, DJ City reserves the right to change pricing of items at any time with or without notice. This can include standard retail pricing and current sales specials.

    All Product Descriptions, Specifications, and Photos are subject to change without notice. Errors and omissions excepted.

    Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

    Quotations provided by DJ City sales staff are valid for 30 days from the date of generation. Quotes presented to staff for purchase outside of these 30 days may be subject to change/updates in order with current pricing and availability.

  • Warranty

    At DJ City we value our customers and want to make your online shopping experience the best it can be. If anything goes wrong with your product, you should always contact our head office and we will do everything we can to help.

    All products sold by DJ City are covered by a 12-month warranty. This warranty is in addition to and does not exclude your rights guaranteed by Australian Consumer Law.

    DJ City is committed to resolving problems in a timely fashion to avoid inconveniencing our valued customers. For information on returning your product, please see the below information.

    Returns Policy

    Thank you for shopping with DJ City. When making your purchase(s), the following conditions apply. The conditions of DJ City’s Return Policy are in addition to other rights and remedies you may have as a customer under Australian Consumer Law (ACL).

    Change of Mind

    Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere.

    We recommend you carefully preview any orders before adding them to your cart and completing your purchase.

    If your purchase does not suit your needs and it is within 30 days of delivery to you, we are happy to provide an exchange to a more suitable product of equal or greater value, provided you pay the difference.

    RESTOCKING FEE – Please bear in mind that if your returned item can no longer be sold as brand new a 10%-30% restocking fee will apply.

    Due to health and hygiene reasons, earphones and headphones can only be returned for an exchange or store credit if they are faulty.

    Defective Products

    If you have received your order with a defect or your product develops a fault within the first 30 days of delivery/collection to/by you, the first step is to contact our support team or visit one of our 6 retail stores with your defective item.

    Provided the unit is deemed as a fault that is not the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications, DJ City may simply exchange your unit for a new unit provided stock is available.

    Please note: The 30 day replacement guarantee does not apply to customers who do not contact us within 30 days of delivery/collection. If you contact us after this period, we will offer you a remedy in accordance with your products warranty and your rights under Australian Consumer Law (ACL).

    If your product is defective and outside of the first 30 days from delivery, your item is still covered under the manufacturer’s warranty and will need to be returned to us for service and repair. Please see further down for information on returning your product.

    DJ City reserves the right to assess all warranty returns, including returning the product to the manufacturers repair agent to determine the nature or cause of the problem.

  • Returning Your Product(s)

    Warranty returns for service, repair or replacement will be accepted if:

      The product is faulty or is not of acceptable quality
      The product is not fit for its advertised purpose
      The product does not match the description

    Before making a warranty claim, please contact the DJ City support team via phone, email or by visiting your nearest DJ City store.

    If you wish to make a claim under warranty, you will need to complete a Returns Authorisation Form. This will allow us to provide warranty support in a timely manner.

    If returning Earphones, Headphones or Microphones please read the following procedure BEFORE filling out the form below: Returns Procedure & Sanitation.

    To complete this form, please visit: Book RA Form

    Once you have completed the form, the unit will need to be returned to DJ City Head Office for assessment. You can return your product by visiting one of our 6 stores or by posting the product to us. If your item is within 30 days of delivery, please see our Return Freight Cover information below.

    DJ City Head Office is located at: 318 Hammond Road, Dandenong South, VIC, 3175.

    Please ensure you include a copy of the returns authorisation form and your original invoice with the returning product.

    When we receive your item back, our returns team will sort your item and forward to the appropriate service agent for inspection and repair. Once our returns team has been updated by the service agent, they will contact you with an update on the status of your repair and provide an ETA as to when the issue will be resolved.

    Estimated service times will vary between service agents. Generally, defective products that are returned to their appropriate service agent can take anywhere from 2 to 6 weeks to be resolved. Please note that these times are an estimate and the process can run outside of the given time frame.

    For customers that return their item to one of DJ City’s store locations, please understand that there will naturally be a longer transit time as the item will need to be returned to DJ City Head Office first. Our staff will endeavour to get you back on the road again as soon as possible and will explore any alternate options which may assist in fastening the process.

    Once your item has been repaired it will be returned to the store you lodged the return at for collection, or, if you returned to us via post, it will be shipped back to you.

    As mentioned briefly above, please note that warranties only apply to manufacturing defects. Issues found to be the cause of misuse, neglect, damage, tampering with internal components or using products outside of their designated applications may render the warranty void.

    ‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’

  • Service Charge

    Service Charge is $80 per hour (prices include GST) plus any parts that may be required for your repair or service. An inspection fee applies and must be paid before the unit can be accepted. After inspection we will provide a quote for your job. If you decide to proceed with the job, the inspection fee is waived and used for the 1st hour or labour.

    Our Service Centre is located at DJ City Dandenong:

    Att: Service Department
    318 Hammond Road
    Dandenong South
    VIC 3175
    Please ensure that you include a copy of the return authorisation form with your return.

    To book a service, repair or warranty return follow the link: Book a Return

    To view the status of your repair or warranty turn please follow the link: Repair Service Tracker

    Please note: If your item is out of warranty or the warranty has been void, your repair will incur a service charge of $80 per hour (prices include GST) plus any parts that may be required for your repair or service.

  • Return Freight Cover

    If your order was purchased online, as part of your 12 month warranty, we also provide return freight cover within 30 days of delivery to you.

    If your newly purchased product faults within the first 30 days of the original delivery date, DJ City may cover the cost of return freight and re-delivery of your product via postal voucher if the fault is deemed a warranty claim.

    Please note: To assist with troubleshooting, DJ City may request video(s) or photo(s) of the fault before a return postal voucher is provided.

    For orders purchased in store or that are outside of 30 days from delivery, your item will need to be returned to your closest store or sent back to DJ City Head Office via post at your expense. These orders are not covered by return freight cover.

    Please note: Return freight cover does not apply to customers who do not contact us within 30 days of delivery/collection. If you contact us after this period, we will offer you a remedy in accordance with your products warranty and your rights under Australian Consumer Law (ACL).

    Please note: DJ City may not accept liability for returned units damaged in transit. Always keep original packaging for your purchases so you can safely move or send for repair/inspection. If you do not have the original packaging, please ensure the unit is safely packed with protective materials to avoid any damages in transit with postal and courier services.

    Please note: DJ City makes every effort to ensure that the information on our website is accurate. However, please note that we cannot be held responsible for any error or omission that is beyond our control. We also cannot offer compensation to customers for any system errors that are beyond our control.

Contact Us

If you have any other enquiries regarding our Warranty & Returns,
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