At DJ City we value our customers and want to make your online shopping experience the best it can be. If anything goes wrong with your product, you should always contact our head office and we will do everything we can to help. All products sold by DJ City are covered by a 12 month warranty. This warranty is in addition to and does not exclude your rights guaranteed by Australian Consumer Law.
As part of your DJ City warranty, we also include a 30 day Freight return policy. If your newly purchased product faults within the first 30 days of your original purchase date, DJ City will cover the cost of freight return and re-delivery of your product if your faulty item is deemed under warranty.
Please note: DJ City makes every effort to ensure that the information on our website is accurate. However, please note that we cannot be held responsible for any error or omission that is beyond our control. We also cannot offer compensation to customers for any system errors that are beyond our control.
Returning your product
Warranty returns will be accepted if:
- The product is faulty or is not of acceptable quality,
- The product is not fit for its advertised purpose,
- The product does not match the description
Before making a warranty claim, please contact DJ City via phone, email or visit your nearest DJ City store. If you wish to make a claim under your warranty, you will need to complete a Returns Authorisation Form. This will allow us to provide warranty support in a timely manner. To fill out this form, please visit: http://backoffice.djcity.com.au/
Once you have filled out this form, your product will need to be returned to DJ City’s Head Office for assessment. You can return your product by either visiting any of our 4 stores, or posting the product to:
Att: Service Department
318 Hammond Road
Please ensure that you include a copy of the return authorisation form with your return.
Repairing your item
If your item has a minor defect, then DJ City will either repair or replace your product. If your item has a major defect, then you are entitled to nominate your preferred remedy. DJ City reserves the right to assess all warranty returns, including returning the product to the manufacturer’s repair agent to determine the nature or cause of the problem.
Please note that warranties only apply to manufacturing defects. Misuse, neglect, tampering with any internal components or using products outside of their designated applications may void the warranty.
If the item is defective within the first 30 days , we will organise to send you a Postage Voucher to cover the return freight cost. DJ City may arrange the return to the customer at no charge.
For warranty repairs outside of the 30 day period, you will be responsible for the freight costs to DJ City’s Warranty Support Centre. However, DJ City will pay for postage costs incurred when returning the item (after repairs have been completed).
You can arrange to return your item in person to the nearest DJ City store. You will be able to collect your item from this store after repairs or replacement have been completed.
If you need to return your defective item to us within 30 days under warranty or outside of the 30 day period, please return your item in person to your nearest DJ City store.
You will be able to collect your item from this store after repairs have been completed.
Thank you for shopping with DJ City. Please choose carefully because the following conditions apply. The conditions of our Returns Policy are in addition to other rights and remedies you may have as a consumer under Australian Consumer Law (ACL).
If you change your mind…
Please choose carefully as refunds are not normally provided where you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order. However, if your purchase does not suit your needs, we are happy to provide an exchange to a more suitable product of the same or higher value, provided you pay the difference.
If your product is defective and outside the first 30 days…
DJ City is committed to resolving these problems in a timely fashion to avoid inconveniencing our valued customers. Our Highly skilled techs will examine the product and work out a solution to get you back on the road again as quick as possible.
If you have recently purchased a product that is defective, please contact us within 30 days of purchase. We may replace your product provided that you:
1) Return the item within 30 days of purchase;
2) Produce your original DJ City receipt;
Please note that the 30 Day Replacement Guarantee does not apply to customers who do not contact us within 30 days of purchase. If you contact us after this period, we will offer a remedy in accordance with your product’s warranty and your rights under Australian Consumer Law (ACL).
‘Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.’