Select Department

Rewards

 

FAQs

  • How do I pay with points?

    Log in to your DJ City account to redeem your points at checkout. Once at checkout, select to pay with loyalty rewards points. Points can only be redeemed online, not in-store.

  • How do I earn points?

    You will earn points on every purchase you make online. You must be logged in to your account before you purchase.

    You will not earn any points when purchasing DJ City gift cards.

  • Will my points roll over to the next year?

    Your points are valid for 12-months. After 12-months, they will expire.

  • Is there a minimum number of points required to redeem?

    Yes, you must accumulate 500 points to start redeeming.

  • Can I earn and redeem points on in-store purchases?

    No, points can only be earned and redeemed on online purchases.

  • How do I check my points balance?

    1) Click on ‘My Account’ at the bottom of our website (or click HERE)
    2) Click on ‘My Rewards’ on the left-hand side of the screen

  • What happens if I return an item that I bought with points?

    Any returns/refunds will incur a loss of points to the dollar value of the return/refund.

  • I made a purchase but checked out as a guest. Can I earn points on the purchase?

    Points can only be allocated to customers who are logged in at checkout. We will not be awarding points for historical purchases.

  • Can I transfer points to another account?

    No, points can not be transferred to another account.

  • Can I earn points on historical purchases?

    Points are only applicable to all NEW purchases; we will not be awarding points for any historical purchases.

  • Will I earn points on sale or discounted products?

    Yes, you will earn points on products that are discounted or on sale.

  • Can I use my loyalty points on sale items or promotions?

    Yes, you can use your points on products that are on sale or are part of promotions.

DJ City has the right to change these Terms and Conditions or add new Terms and Conditions at any time. If so, we will publish an updated version on our website: https://djcity.com.au/terms-of-service

🎄Christmas cut-off: Order by 12 noon 10th Dec to give your delivery the best chance to arrive before Christmas.🎄