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DJ City COVID-19 Update

COVID-19 UPDATE

Due to the introduction of stage 4 restrictions across Melbourne, our Dandenong, Richmond, Oakleigh, and Ringwood stores are now closed to the public.

While our retail stores will need to close, our online shop remains open and operating around the clock. Although you won’t be able to head into our stores, our experienced and friendly sales staff are still answering phones and are ready and available to help you via our online chat.

So if you’re thinking about taking up a new hobby over the next 6 weeks whether it be podcasting, DJing, or recording, our team are ready with expert advice!

Our warehouse picking and packing team also remains operating as usual and we’re ready to dispatch your orders as soon as possible.

However, with a reduced workforce and delays with Australia Post, delivery times may vary. So please expect some delays.

Finally, we’d like to thank all our loyal customers for your patience and understanding through these trying times. We will continue to provide updates on the situation as things change over the coming weeks.

 


SMITHFIELD & MANSFIELD REMAIN OPEN

As stage 4 restrictions currently only apply to Victorian residents, our Smithfield, NSW and Mansfield, QLD stores remain open as usual during normal trading hours.

AUSTRALIA POST DELAYS

Australia Post is currently experiencing major delays and much longer than usual delivery times due to massive parcel demand. We’re closely monitoring the situation and will continue to update when delays begin to ease.

PHONES RINGING OUT / BUSY

Rest assured, your phone call is very important to us. Our staff is working extremely hard, however, increased demand has meant we’re receiving an overload of phone inquiries. If you’re unable to get through, please contact us here, or via our online chat. We appreciate your understanding and patience during this unprecedented time.

STOCK SHORTAGES & ETAs

Due to massively increased demand, delayed shipments, and factories still recovering in China; there are some products currently in short supply. Unfortunately, this is resulting in some ETA’s continuing to be pushed forward. On that note, please keep in mind our ETA’s are always ESTIMATED and are subject to change. We’re continuing to do our best to acquire stock to fulfill your orders, and appreciate your patience.

With longer than usual delays, stock shortages, and troubles getting through on the phones we understand frustrations are running high. DJ City thank our valued customers for showing understanding and patience during this unprecedented time and want to ensure you we’re doing everything we can to get your orders out to you as soon as possible.

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