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DJ City COVID-19 Update

COVID-19 UPDATE

DJ City is currently operating business as usual. All our stores remain open during normal trading hours, and our team is here ready to help! However, due to the high volume of orders and inquiries we’re experiencing, please expect delays.

AUSTRALIA POST DELAYS

Australia Post is currently experiencing major delays and much longer than usual delivery times due to massive parcel demand. With some retailers also participating in Click Frenzy, we’re predicting further delays over the coming weeks. We’re closely monitoring the situation and will continue to update when delays begin to ease.

PHONES RINGING OUT / BUSY

Rest assured, your phone call is very important to us. Our staff is working extremely hard, however increased demand has meant we’re receiving an overload of phone inquiries. If you’re unable to get through, please contact us here, or visit your local DJ City store directly. We appreciate your understanding and patience during this unprecedented time.

STORES ARE OPEN

DJ City is operating business as usual, and all our locations remain open during normal operating hours. However, we have implemented a number of precautionary measures to ensure the safety of both our staff and customers. These include social distancing, limited customers in-store at one time, and hand-sanitization stations.

STOCK SHORTAGES & ETAs

Due to massively increased demand, delayed shipments, and factories still recovering in China; there are some products currently in short supply. Unfortunately, this is resulting in some ETA’s continuing to be pushed forward. On that note, please keep in mind our ETA’s are always ESTIMATED and are subject to change. We’re continuing to do our best to acquire stock to fulfill your orders, and appreciate your patience.

With longer than usual delays, stock shortages, and troubles getting through on the phones we understand frustrations are running high. DJ City thank our valued customers for showing understanding and patience during this unprecedented time and want to ensure you we’re doing everything we can to get your orders out to you as soon as possible.