Christmas Order Shipping
Christmas is upon us again and we’d like to do our best to ensure your Christmas orders are received in time for the big day.
We recommend that for any orders needed by Christmas that these are placed prior to Friday 14th December 2018.
This year Auspost is making an extra effort to ensure you Christmas presents arrive on time. They’re extending service hours and delivering on weekends, for more info click here
• Deliveries booked after these dates may still arrive in time, however, cannot be guaranteed as we’ll be cutting it fine with so many things moving around the country.
• The above information is a guideline only and is subject to change as a result of unforeseen incidents and circumstances that are beyond our control.
• As this is an extremely busy time of year we recommend that you ship your pre-Christmas parcels as early as possible.
Shipping to Metro areas is estimated at 2 – 7 business days, while regional areas (WA, NT, FNQ, TAS) are estimated at 4 – 7 business days.
With a high intake of orders, DJ City will endeavour to have your order shipped within 2 business days of the order being placed provided there are no delays. Please allow this time for processing within our dispatch facility.
To calculate an estimate on your shipping, please use the Australia Post shipping calculator: https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/
If you are requiring express shipping for your order, you can contact our sales team to arrange StarTrack Express for an additional cost. Please note, this is Road Express and is not a guaranteed overnight service. Shipments to WA, NT, FNQ, TAS may take similar times to Australia Post Standard e-Parcel. https://startrack.com.au/
DJ City will ship your order to anywhere in Australia. With an extensive warehouse full of stock, our dispatch team will endeavour to process your order within 2 business days of payment being received.
As a default, orders are shipped from our Dandenong South, VIC dispatch facility unless inventory requires otherwise.
DJ City uses Australia Post e-Parcel which is estimated at 3 to 7 Business Days for delivery (depending on your location).
Once your order is processed, you will receive an email with your tracking information and details of your order. You can track your items via the AusPost or StarTrack websites.
If for some reason there is a delay or we are unable to fulfil your order, we will notify you as soon as possible with a solution
Please note: DJ City makes every effort to ensure that the information on our website is accurate. However, we cannot be held responsible for any error or omission that is beyond our control. We also cannot offer compensation to customers for any system errors that are beyond our control.
In order to provide our customers with the best possible deal on our products, 80% of our massive online range can be purchased with Free Shipping, which means no additional freight costs have to be paid and your product will be delivered to your doorstep free of charge.
For an estimate on delivery times to your specific location, please check the online Transit Time Calculator for Australia Post. If your order is for a larger item, please check the StarTrack ETA Calculator.
If you need your product in a hurry and you are happy to pay a bit extra to get it faster, DJ City offer an express shipping option through StarTrack Express. Express Shipping is currently a manual process. To organise express shipping for your order, please contact our Customer Support Team on 03 9706 5359 so they can arrange your items to be express posted.
Unfortunately, DJ City currently do NOT accept any international orders.